Privacy Policy

Last updated: 15 January 2026

Deepkeel ("we", "us", "our") operates from 9 Jalan Teluk Kumbar, 11920 Bayan Lepas, Penang, Malaysia. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website or make an enquiry about our yacht tour services. We are committed to handling your personal information with care and in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

If you have questions about this policy, write to us at [email protected].

1. Information We Collect

We collect personal information that you provide to us directly, including:

• Name, email address, and telephone number submitted via our enquiry form
• Message content describing your voyage interests, group size, and preferred dates
• Information exchanged in subsequent email or telephone correspondence

We also collect certain technical information automatically when you visit our website, including your IP address, browser type, pages viewed, and the date and time of your visit. This information is collected through analytics cookies (if you have consented) and server logs.

2. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent: For marketing communications and analytics cookies, we process data only when you have given your agreement.
• Legitimate interest: We process enquiry information to respond to your request and arrange voyage bookings.
• Contractual necessity: Once a voyage is arranged, we process your details to fulfil our obligations to you as a guest.

3. How We Use Your Information

• To respond to your enquiry and arrange yacht voyages
• To communicate logistical details before, during, and after your journey
• To improve our website and understand how visitors engage with it
• To comply with applicable legal requirements

We do not sell your personal information. We do not use your details for unsolicited marketing without your consent.

4. Data Sharing

We may share your information with:

• Crew members on a need-to-know basis for voyage coordination
• Analytics service providers (Google Analytics, if you have consented to analytics cookies) — these providers process data under their own privacy policies
• Authorities, where we are legally required to disclose information

We do not share your data with advertising networks or social media platforms without your express consent.

5. Data Retention

Enquiry correspondence is retained for up to two years for operational purposes and then securely deleted. Booking records may be retained for up to seven years for accounting and legal compliance purposes. Analytics data is retained according to our analytics provider's default retention settings (typically 26 months).

6. Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. Correspondence is handled over encrypted email. Our website uses HTTPS. Access to guest records is restricted to staff with a legitimate operational need.

7. Cookies

Our website uses cookies to improve your experience and, with your consent, to understand how the site is used. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

8. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing based on consent
• Request that we cease processing your data for marketing purposes

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing personal information.

10. Children

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age without the consent of a parent or guardian.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after any change constitutes acceptance of the revised policy.

12. Contact

For any questions about this Privacy Policy or how we handle your personal data:

• Email: [email protected]
• Post: Deepkeel, 9 Jalan Teluk Kumbar, 11920 Bayan Lepas, Penang, Malaysia